JRD member Keith Stillman article on Demand Driven Operations was recently honored as 'The OPSIG DO Article of the Quarter'
The article describing demand driven ops was published in the most recent OPSIG issue and is now free on their website as the article of the quarter.
One of the charts is wrong in the article and the corrected one is available here.
The system generally works well and traffic is never uniform.
Main site is http://www.easton-and-potomac.com